Refund Policy

At Cineva, we stand behind the quality and performance of our digital products and services. All Cineva tools, including our AI-powered video editor, creative bundles, and asset libraries, are tested to function as described.

If you encounter technical issues that prevent proper use of our products, our support team will work with you to resolve them promptly. If the issue cannot be resolved, you are eligible for a refund within 14 days of purchase.

Eligibility for Refunds

• Refunds apply only when a product or service fails to function as intended.

• You must first contact our support team and allow us the opportunity to assist in resolving the issue.

• Refund requests made after 14 days from the purchase date are not eligible.

• Refunds do not apply to misuse, user error, or dissatisfaction unrelated to functionality.

Requesting a Refund
If you experience a technical issue with a Cineva product, please contact us at support@cineva.ai with detailed information, including your order number, description of the issue, and any supporting evidence (such as screenshots).

We are committed to ensuring our creators have a seamless and reliable experience on Cineva.