We're here to help.
Find answers to common questions or get in touch with our team for personalized support
Common issues
Simple solutions to the most frequent setup or access problems.
Why are my folders appearing empty?
This usually happens when the files weren't fully extracted or your default unzip tool doesn't support large archives. We recommend using Keka(Mac) or 7-Zip / WinRAR(Windows) to properly extract everything. Once done, you'll see all your files inside.
Why did my download link expire?
Download links can occasionally time out after a certain period for security reasons. No worries — just contact us with your order number and we'll promptly send a fresh link.
I haven't received my order — what should I do?
Sometimes emails get filtered into spam or promotions. Try searching "Cineva" or "Shopify" in your inbox. If it's still missing, let us know and we'll resend your confirmation and files right away.
I'm not sure how to install or use the products.
Each pack includes a full guide and video tutorial inside your download folder. If you need any extra help, we'll be happy to walk you through it step-by-step.
Product compatibility
A list of the editing programs that are compatible with our assets.
LUTs, Overlays & SFX
Compatible with any application that supports blend modes and third-party LUTs in .cube format — including Premiere Pro, Final Cut Pro, DaVinci Resolve, Photoshop, Avid, After Effects, CapCut (desktop), Filmora, Vegas Pro, LumaFusion, VN App & many more.
Powergrades
Exclusive to DaVinci Resolve, fully compatible with both the Free and Studio (paid) versions. Each pack includes dedicated files for both user types, ensuring seamless integration regardless of your setup
Lightroom Presets
Compatible with any application that supports .XMP or. DNG formats — including Lightroom, Lightroom Classic, Photoshop, Lightroom Mobile, Skylum Luminar, Darkroom & more.
Receiving your products
Everything you need to know about accessing and using your purchase.
How do I receive my purchase?
You will receive your order instantly. A download button will appear on the thank-you page after you complete your purchase. Additionally, you'll receive an email with your downloads which you can access at any time.
How do I import and use my products?
You'll receive exclusive video tutorials, a detailed user handbook, and a troubleshooting guide to walk you through every step. If you're still unsure, our support team is always here to help.
Can I access my digital downloads on multiple devices?
Yes, you can access your digital downloads on multiple devices with no restrictions.
Payments & billing
Everything about how we handle transactions securely.
What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay. Transactions are secure and encrypted for your peace of mind.
What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay. Transactions are secure and encrypted for your peace of mind.
How do I pay in installments?
You can pay in installments using PayPal Pay in 4, Shop Pay, or Afterpay. Simply select your preferred option at checkout to divide your total into three or four interest-free installments (number of payments may vary by eligibility, provider, and country).
Do you accept refunds?
Because our products are digital downloads, access is granted instantly after purchase, meaning we're unable to offer refunds once files are delivered. However, if you experience any issues downloading, importing, or using your products, please reach out — our team will be happy to make things right.
Do you save my bank details?
No, we do not store your bank details. Payment processing is handled by trusted third-party services like Stripe, PayPal, and Apple, ensuring your data remains secure at all times.